
I went to the grocery store today to do our weekly grocery shopping as well as pick up the items we need for Thanksgiving. By the time I got to the register, I was quite done with the whole ordeal. In order to preserve what little sanity I have left, I purposely shop at a rather upscale shop to avoid long lines, poor attention to customer service, and lack of variety in produce. Today the trip progressed nicely until I got to the check-out lane. I dutifully got in line and waited my turn while my milk began to sour. I patiently read up on the latest celebrity gossip while Mr. Underachiever (my pet name for the check-out boy) slowly dealt with the customer in front of me. I failed to mention that I was also juggling two gallons of water while I waited (yes, poor cart organization on my part). When I was able to set the water down, I couldn't feel my fingers. I handed Mr. Underachiever (MR. UA for short) my special savings card and proceeded to the payment module thingy...yes, that is the technical term. While I scanned my debit card, Mr. UA began to scan my groceries. Now, I am not the most easy person to please when it comes to grocery placement in the bags, but COME ON. Mr. UA began to put the can goods in with the fruit, the bottles in with the meat, etc...I watched with a sick feeling growing in my stomach. The final straw came when he grabbed the bread in the middle, thereby completely smooching the middle part, and threw it in a bag with the milk. ARGH!!! At this point, I am faced with the incredibly hard decision...do I say something and risk complete hatred from all of the other patiently waiting customers as well as pure sneering from Mr. UA or do I just suck it up and deal with smooched bread. Today I chose to deal with smooched bread because I had a turkey that needed to get home and in the fridge. My poor smooched bread looks all deformed in my fridge and my tuna sandwich tomorrow will be in a nice hour-glass shape, but I will survive. My question is this....if Mr. UA chooses to do this job in such a lackadaisical manner, how many customers will this store lose? I see a growing trend in a lack of care, concern, or even just basic politeness in customer service. Maybe this thirtysomething is just getting old. Maybe it is a clear indicator that we are all busy and stressed and not completely present in our work lives. Maybe it is an indicator that customer service takes a hit when a company is worried about the bottom line. I don't really know, I don't really think I am going to fix it. I just wish I didn't have smooched bread. So Mr. UA, if you happen upon this thirtysomething's blog, please please, DO NOT smooch the bread!

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